Last week, I found myself in a tense client meeting, where the success of several crucial deliveries hung precariously in the balance. | Sonu Goswami
Last week, I found myself in a tense client meeting, where the success of several crucial deliveries hung precariously in the balance. Our team 👨💻 👩💻 had been working tirelessly ⏰ to meet deadlines 📅, but unexpected challenges had arisen⁉‼〰©, casting doubt on our ability to deliver as promised. As the discussion unfolded, it became increasingly clear that this was not just another routine update. Emotions 😥 were running high, with the client expressing frustration and concern over the potential impact of delayed deliveries on their own projects. In the midst of the tension, I👩💼realized that this was a moment that demanded the application of effective communication 💬skills. It was a crucial conversation where the stakes 🎲 were undeniably high. How we navigated this discussion could make all the difference in our client relationship and the success of our project. Despite the pressure💥, I knew that I needed to approach the conversation with a level head and a strategic mindset. Creating a safe environment for open 🗣 dialogue and ensuring that everyone felt👂👍heard and understood were paramount. It was essential to address the concerns raised by the client while also articulating our own challenges and limitations transparently. Sound familiar? Hmm... Good Morning LinkedIn Connections 😊 🙏 . These "Crucial Conversations" happen everywhere, all week long - At Work, At Home, with Friends, Family, you name it. From performance reviews to navigating tricky relationships, these conversations hold immense power. But the question remains: How often do we truly master them? Crucial Conversations involve three key components: 1.High stakes. 2.Differing viewpoints. 3.Strong emotions. In conversations, our Beliefs, Experiences, and Emotions Shape our Perspectives. Different viewpoints + High Emotions = Communication Breakdown. So, how do we master tough conversations? Let's Learn from 'Crucial Conversations📕: Strategies for Talking When Stakes are High' by Kerry Patterson et al., based on 25 years of research with 20,000 people in 7 steps. 🎯 Acknowledge Different Viewpoints: Understand that people can have opposing views and both be valid. 🎯 Take Breaks: Pause the conversation if emotions run high. 🎯 Focus on Understanding: Aim for mutual understanding, not winning. 🎯 Active Listening: Truly listen without interrupting or formulating counter-arguments. 🎯 Non-defensive Communication: Avoid defensiveness and focus on your feelings. 🎯 "I" Statements: Use "I" statements to express feelings rather than accusatory "you" statements. 🎯 Stay Focused: Address one issue at a time. 🎯 Respectful Communication: Maintain a Respectful tone throughout the conversation. 🎯 Honesty is Key (I firmly believe): Be truthful for a genuine discussion. ✔Lesson: The best way out is always through. Talk it out. | 25 comments on LinkedIn
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Last week, I found myself in a tense client meeting, where the success of several crucial deliveries hung precariously in the balance. Our team had been working tirelessly to meet deadlines, but unexpected challenges had arisen⁉‼〰©, casting doubt on our ability to deliver as promised.
As the discussion unfolded, it became increasingly clear that this was not just another routine update. Emotions were running high, with the client expressing frustration and concern over the potential impact of delayed deliveries on their own projects.
In the midst of the tension, I realized that this was a moment that demanded the application of effective communication skills. It was a crucial conversation where the stakes were undeniably high. How we navigated this discussion could make all the difference in our client relationship and the success of our project.
Despite the pressure, I knew that I needed to approach the conversation with a level head and a strategic mindset. Creating a safe environment for open dialogue and ensuring that everyone felt heard and understood were paramount. It was essential to address the concerns raised by the client while also articulating our own challenges and limitations transparently.
Sound familiar? Hmm... Good Morning LinkedIn Connections 😊 🙏 . These Crucial Conversations* happen everywhere, all week long - At Work, At Home, with Friends, Family, you name it. From performance reviews to navigating tricky relationships, these conversations hold immense power. But the question remains: How often do we truly master them?
Crucial Conversations involve three key components:
1.High stakes.
2.Differing viewpoints.
3.Strong emotions.
In conversations, our Beliefs, Experiences, and Emotions Shape our Perspectives. Different viewpoints + High Emotions = Communication Breakdown.
So, how do we master tough conversations? Let's Learn from 'Crucial Conversations📕: Strategies for Talking When Stakes are High' by Kerry Patterson et al., based on 25 years of research with 20,000 people in 7 steps.
✔️ Acknowledge Different Viewpoints: Understand that people can have opposing views and both be valid.
✔️ Take Breaks: Pause the conversation if emotions run high.
✔️ Focus on Understanding: Aim for mutual understanding, not winning.
✔️ Active Listening: Truly listen without interrupting or formulating counter-arguments.
✔️ Non-defensive Communication: Avoid defensiveness and focus on your feelings.
✔️ "I" Statements: Use "I" statements to express feelings rather than accusatory "you" statements.
✔️ Stay Focused: Address one issue at a time.
✔️ Respectful Communication: Maintain a Respectful tone throughout the
conversation.
Honesty is Key (I firmly believe): Be truthful for a genuine discussion.
🎯Lesson: The best way out is always through. Talk it out.
