Fun_Ostrich_5521 Most SaaS features flop because nobody checks if users actually want them
I keep noticing the same thing across SaaS teams — months go into building a “big new feature,” and when it launches… almost no one uses it.
One founder told me their team spent three months and nearly ₹35 lakh worth of dev time on a feature that flopped. It delayed their roadmap by a quarter and crushed morale.
Turns out, this isn’t rare:
CB Insights reports 35% of startups fail because they build something no one wants.
Pendo shows 80% of features in software products rarely or never get used.
So how do the teams that succeed avoid this? They validate ideas before building — often in just five days.
Here’s a 5-day approach I’ve seen work:
Day 1 – Talk to users, not your team
Have 5–8 conversations with people who actually experience the problem. Real talk beats assumptions every time.
Day 2 – Sketch multiple approaches
Don’t settle for the first idea. Make 5–6 rough sketches — pen and paper, whiteboard, whatever. One of the best-performing features I’ve seen came from a sketch the team initially laughed at.
Day 3 – Prioritize with intent
Use a simple impact-confidence grid. Only move forward with ideas that are high impact and have strong user validation.
Day 4 – Prototype without coding
Use clickable mockups, Loom walkthroughs, or slide decks. Test ideas in a way that feels real but doesn’t require months of engineering.
Day 5 – Watch users interact
Give the prototype to a handful of users and silently observe. Don’t explain. What they struggle with is the feedback that actually matters.
Why it works:
- Feature adoption jumps from 20–30% to 60%+
- Wasted dev cycles drop to nearly zero
- Engineers are more motivated
- Users are happier
The teams that follow this consistently aren’t guessing — they’re testing, learning, and only then committing resources.
Curious to hear from this community: How do other SaaS teams validate features before building? What’s worked (or failed) for you?
I’m not promoting any product or service here — just sharing observations and strategies I’ve noticed across SaaS teams.